Term of use

PRIVACY POLICY

GENERAL
1. Patel Dairy Farm, having its registered office at SHOP NO 5, MORESHWAR NIVAS SHIVAJI CHOWK NO 2, S N DUBE ROAD, RAWAL PADA DAHISAR EAST, Mumbai Suburban, Maharashtra,400068 ("Patel Dairy Farm", "we", "us" or "our") is managing and operating the mobile application/website http://pateldairyfarms.com (collectively referred to as the "Patel Dairy Farm Platform")and the rules made there under, through which it inter alia facilitates the sale and purchase of perishable and non-perishable food products and households products and such other products on the Patel Dairy Farm Platform ("Products") to the users of the Patel Dairy Farm Platform ("User" or "Users" or "you" or "your").
2. This privacy policy ("Privacy Policy"), together with the Terms governs your use of the Patel Dairy Farm Platform and describes our policies and procedures on the collection, use, disclosure, processing, transfer, and storage of the information provided to us by you. By using, browsing, accessing, or purchasing from the Patel Dairy Farm Platform you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer of your information in accordance with the terms of the Privacy Policy.
3. Patel Dairy Farm is committed to protect your / user's privacy online. We shall not use the User's information in any manner except as provided under this Privacy Policy. Capitalised terms used herein if not defined shall have the same meaning as ascribed to them under the Terms.
4. This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
5. This Privacy Policy sets out the type of information collected from the Users, including the nature of the Sensitive Personal Data or Information ( defined hereinafter ), the purpose, means and modes of usage of such information and how and to whom we shall disclose or transfer such information. You may at any time withdraw your consent for collection and use of your information including Personal Information ( defined hereinafter ) or Sensitive Personal Data or Information. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Personal Information based on your previous consent prior to the withdrawal.
6. Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access the Patel Dairy Farm Platform. Our services are subject to acceptance of the Privacy Policy by User.
Type of Information Collected
1. We may ask you to provide us with certain personally identifiable Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a User profile. We shall ask you to provide only such Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.
2. The current data fields that might be requested for are:
  - Mandatory Fields:
    - - Mobile Number
    - - Name
  - Optional fields/information
    - - Email
3. In addition to any personally identifiable information or other information that you choose to submit to us, we may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the services. This Usage Information may include the browser that you are using, the URL that referred you to our services, all of the areas within our services that you visit, and the time of day, among other information.
4. Our Services are primarily provided through the mobile application. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such mobile applications.
5. You may be asked to provide your information at the time of on-boarding or at anytime you visit, access, use or browse the Patel Dairy Farm Platform. We may share information and use it consistent with the provisions of this Privacy Policy. We may also combine it with other information to provide and improve our Products, services, content and advertising.
6. You agree to provide information, which shall be true, correct, up to date and accurate. You may access, amend, alter or require deletion of your information partially or fully by contacting us at shrushtip73@gmail.com.
7. We may collect a variety of information from you, including your name, password,phone number including any other usage and interaction details as may be required for us to provide you with a personalised and exceptional shopping experience. We may collect such information which when combined with other pieces of information available with us could reasonably allow you to be identified ("Personal Information"). Personal Information shall include but is not limited to your full name, personal contact numbers, email address.
8. We may also collect, receive, process or store certain sensitive personal data or information consisting of, but not limited to:
  1. Password;
  2. Any detail relating to the above Personal Information categories as provided to us for providing service; and
  3. Any of the information received under above Personal Information categories by us for processing, stored or processed under lawful contract or otherwise.
    
    (Collectively, referred to as "Sensitive Personal Data or Information").
Use of Information Collected
1. We may collect, use or process your information including Personal Information and Sensitive Personal Data or Information for the following purposes:
  1. For creating and giving you access to your registered account on the Patel Dairy Farm Platform.
  2. To develop, deliver, process and improve our Products, services, content in order to personalize and improve your experience.
  3. To inform you about our Products, services, offers, updates, upcoming events, including providing you information in relation to order confirmations, invoices, technical notices, security alerts.
  4. For internal analytical and research purposes such as auditing, data analysis and research to improve Our Products, services and customer communications.
  5. To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority.
  6. To resolve any request, dispute, grievance or complaint raised by you in relation to your use of the Patel Dairy Farm Platform.
  7. To detect or monitor any fraudulent or illegal activity on the Patel Dairy Farm.
Disclosure of Information Collected
1. We may from time to time be required to disclose the information collected from you to our trusted third party service providers who assist us in order to facilitate the provision of services and purchase of Products on the Patel Dairy Farm.
2. We may also disclose your information when such disclosure is requisitioned under any law or judicial decree or when we, in our sole discretion, deem it necessary in order to protect our rights or the rights of other Users, to prevent harm to persons or property, to fight fraud and credit risk.
3. We may also disclose or transfer your information to any third party as a part of reorganization or a sale of the assets, division or transfer of a part or whole of us. We shall ensure that third party to which we transfer or sell our assets will have appropriate confidentiality and security measures, at least as protective as those described in this Privacy Policy, to handle your Personal Information. You will have the opportunity to opt out of any such transfer if the new entity's planned processing of your information differs materially from that set forth in this Privacy Policy.
4. All Financial Information collected from the you by such third party payment gateway providers will be used only for billing and payment processes. The Financial Information collected from you is transacted through secure digital platforms of approved payment gateways which are under encryption, thereby complying with reasonably expected technology standards. The verification of the Financial Information shall be accomplished only by you through a process of authentication in which we shall have no role to play and hence, we shall bear no liability in relation to the same. We shall neither be liable nor responsible for any actions or inactions of third party payment gateway providers or any breach of conditions, representations and warranties given by them. We shall also not be obligated to mediate or resolve any dispute or disagreement between you and such third party payment service providers.
5. While we take best efforts to ensure that your information including Personal Information, Financial Information and Sensitive Personal Information or Data is duly protected by undertaking security measures prescribed under applicable laws, you are strongly advised to exercise reasonable discretion while providing Personal Information or Financial Information while using the services given that the Internet is susceptible to security breaches.
6. Your information may also be transferred, stored or processed in any country other than the one where you access the Patel Dairy Farm. For purposes of sharing or disclosing data in accordance with the Privacy Policy, we reserve the right to transfer your information outside of your country. By using the Patel Dairy Farm, you consent to such transfer of your information outside of your country and also within our affiliates, subsidiaries and partners whose personnel and subcontractors, provided they have agreed to ensure the same level of data protection as prescribed under this Privacy Policy and the data protection laws of India. The information may be transferred in the event it is necessary for the performance of the services, operation of the Patel Dairy Farm and provision of Products as agreed upon between us and the third party.
Security
1. The security of your Personal Information is important to us. We have implemented security policies, rules and technical measures, as required under applicable law including firewalls, transport layer security and other physical and electronic security measures to protect the Personal Information that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. When you submit your information on the Patel Dairy Farm, your information is protected through our security systems. Please note that we use international and industry-recognized standards such as per applicable laws, rules and regulations.
2. Your information is contained within secured networks and is only accessible by a limited number of authorized persons who have access rights to such systems or otherwise require such information for the purposes provided in this Privacy Policy. These authorized persons are also under an obligation to keep such information confidential.
3. Although we make best possible efforts to transmit and store all the information provided by you in a secure operating environment that is not open to public, you understand and acknowledge that there is no such thing as complete security and we do not guarantee that there will be no unintended disclosures of any information and potential security breaches. You agree not to hold us responsible for any breach of security or for any action of any third parties that receive your Personal Information or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
Retention of information
1. We will retain your information and any data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted under the applicable law.
Modification
1. We reserve the right to amend this Privacy Policy at any time without prior information/intimation to the users. The Privacy Policy, as and when modified, shall be updated on the Patel Dairy Farm. We encourage you to review this Privacy Policy every time you visit our Patel Dairy Farm to understand how your Personal Information is used.
Governing Law
1. The terms of this Privacy Policy shall be governed and construed in accordance with the laws of India. Any dispute regarding or arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
Severability
1. Whenever possible, each section of this Privacy Policy shall be interpreted in a manner so as to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Privacy Policy.